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The Most Comprehensive Program for Launching Your Career in the High-Tech Industry
Customer Success
Creating value for customers and aiding them in achieving their self-defined goals by correctly utilizing the company’s products.
Attention! To cater to newcomer audiences (olot), the Customer Success course will be taught in English only.
Training start date:
15.11.23
25 sessions in total
Sundays & Wednesdays
16:00-20:00
The program mostly takes place on Zoom, with classroom meetings
34 female participants in each cohort
A team of diverse women, committed and prepared to take a leap in their career
The training will be conducted in English
Admission will be prioritized for newcomers (Olot). The CS course will be taught only in English
Tech onboarding
In order to launch a career in hi-tech, you need to understand the language and the culture. You need to be professional, while also being adaptable. In this course, you will acquire the skills and learn how to be at your best in a technological environment - think differently about the world of employment, gain data related skills, and understand different working methods, terms, and concepts.
Course kickoff and overview
Kickoff and Introduction
Introduction to tech and startup world
Learning basic terminologies in the tech world, tech companies structure, evolution and trends, company types and goals, key industries
SaaS CS foundations
What is SaaS CS, terminology, key concepts, CS department structure and roles, main methodologies
The role of the CS
Role overview, main responsibilities, main KPIs and goals, interfaces with other roles, hiring process, key competencies, career
Customer journey overview
Overview of the entire customer journey, review of the key stages of working with the customers
Handover + Kickoff
Zoom-in on the handover process between the salesperson and the CSM
Onboarding and Implementaion plan
How to plan and execute the onboarding and the implementation process
Managing a book of business
How to plan, retain and grow your portfolio of customers
Discovery
Learning discovery methodologies, how to run an efficient discovery, BANT, quantifying the pain - theory and practice
Product demo
How to demo the product and connect the story to the customer pain point - theory and practice
Negotiation
Learning different methodologies for negotiating with your customers
Running a QBR and establishing a case study
Quarterly Business Review meeting - preparation, agenda, participants
Business objectives and KPIs
Key metrics to track and manage for CSM
Hiring process overview
Getting to know the hiring process, breakdown of each stage and preparation
Interview Simulation
How to prepare for an interview - theory and practice
Mastering LinkedIn
How to prepare a professional and effective LinkedIn profile
Overview of the Training Team
A team of industry experts (changes may occur throughout the program)
Do You Have Anymore Questions?
Who is the program for?
The CS program gives an advantage to newcomers (olot), but participants with good English can apply if they are willing to attend 8 hours per week, on Sundays and Wednesdays from 16:00 to 20:00. You are welcome to apply if you pass the test. This is your chance to fully integrate into the industry after completing the course, even if you're a young mother, in another profession, and would like to retrain.
How can you get accepted into the program?
The selection process consists of website registration, a screening test, self-presentation through a video recording, and, finally, a personal interview.
Are there any prerequisites for the program?
The program aims to facilitate the integration of women into professions where they are underrepresented, making it equally suitable for individuals without prior experience or technological studies. A good level of English is required.
Why Customer Success?
The CS position is experiencing rapid growth in the high-tech industry. It plays a vital role in every SaaS company (companies that offer software as a service), and there is a growing shortage of qualified CS professionals in Israel.
What are the program requirements?
Full availability and attendance on Sundays and Wednesdays 16:00-20:00. High commitment to a process which includes homework that requires between one to two hours per week.
What practical skills will I acquire upon completing the course?
Upon completing the course, you will have the skills and knowledge to work as a CSM in high-tech companies in Israel. This role will involve managing a diverse range of international clients.
What makes AccelHERate's program more successful than other courses on the market?
The AccelHERate program is the first program exclusively designed for women in non-technical roles within the high-tech industry, aiming to encourage their participation in professions where they are currently underrepresented. This program features leading experts in the field and is completely free of charge. The program provides tailored support to women and addresses the unique challenges they encounter when entering the industry.
Is it really possible to find a job in Customer Success at the end of the program?
The course provides opportunities to pursue careers in CS positions within software companies. A significant number of our graduates from similar programs have successfully secured positions in top high-tech companies in Israel.